Shipping policy

This Shipping Policy explains how orders placed with ShedsDepot are processed, dispatched, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Time

After dispatch, estimated delivery normally takes 5–8 business days.

Estimated total delivery time is therefore approximately:

6–11 business days from the date your order is confirmed.

Delivery times are estimates and may vary depending on the product, destination, courier, stock availability, and circumstances outside our reasonable control.

3. Delivery Area

We currently deliver to addresses within the United Kingdom.

Some remote locations, offshore areas, islands, or restricted postcodes may require additional delivery time or may not be eligible for standard delivery.

If there is an issue delivering to your address, we will contact you before dispatch where possible.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed clearly at checkout before payment is completed.

Where free delivery is offered, this will be stated on the relevant product page or during checkout.

Additional charges may apply to certain remote or difficult-to-access locations.

5. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time after dispatch for tracking information to become active on the courier's system.

If you have not received tracking information or believe there is an issue with your shipment, contact us at:

support@shedsdepot.store

6. Large and Bulky Items

Many of our products, including garden sheds and outdoor storage products, are large or bulky.

For these deliveries:

  • A suitable delivery vehicle may be required

  • Access to the delivery address must be clear and safe

  • Delivery may be made to the kerbside, driveway, or nearest accessible point

  • The courier may contact you before delivery where required

  • Additional assistance with moving the product inside your property may not be included

Please check the product information before ordering if you have specific access requirements.

7. Delivery Access

It is your responsibility to provide a complete and accurate delivery address.

Please ensure that:

  • The property can be safely accessed

  • Gates, roads, or entrances are suitable for delivery

  • Any access restrictions are communicated to us in advance

  • Someone is available to receive the order where required

If delivery cannot be completed because of incorrect address information or unsuitable access, additional delivery charges may apply.

8. Delivery Attempts

If the courier is unable to deliver your order, they may:

  • Attempt delivery again

  • Leave instructions for redelivery

  • Contact you directly

  • Return the order to the depot or sender

Please follow the courier's instructions promptly to avoid further delays.

9. Delayed Orders

Although we aim to meet our estimated delivery times, delays may occasionally occur due to:

  • Courier disruption

  • Severe weather

  • High seasonal demand

  • Stock or warehouse delays

  • Road closures

  • Public holidays

  • Events outside our reasonable control

If your order is significantly delayed, please contact us so we can investigate.

10. Incorrect Delivery Address

Please check your delivery details carefully before placing your order.

If you notice an error, contact us immediately at support@shedsdepot.store.

We will try to update the address before dispatch, but changes cannot always be guaranteed once the order has entered fulfilment or has been handed to the courier.

11. Damaged Parcels

Please inspect your delivery as soon as reasonably possible.

If the parcel or product arrives damaged, contact us promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the outer packaging where relevant

  • Photos of any damaged components or labels

We will review the issue and arrange an appropriate solution in accordance with our Refund & Return Policy and your statutory rights.

12. Missing Items

If your order contains multiple packages, they may occasionally arrive separately.

If you believe part of your order is missing, please first check your tracking information and then contact us at support@shedsdepot.store.

13. Lost Shipments

If tracking indicates that your order has not progressed for an unusual period or appears to have been lost, please contact us.

We will investigate the shipment with the courier and provide an appropriate resolution where required.

14. Delivery Confirmation

A shipment may be treated as delivered when the courier records successful delivery to:

  • The delivery address

  • A designated safe place

  • A neighbour where permitted

  • Another authorised recipient

If tracking shows delivered but you cannot locate your order, please contact us promptly.

15. Contact Us

For questions about shipping, tracking, or delivery, contact:

ShedsDepot
Email: support@shedsdepot.store
Phone: 07366 261444

Address:
Flat 108
38 Carter's Green
West Bromwich
B70 9LG
United Kingdom